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Privacy Policy
World Academy of Sport Services Ltd is committed to respecting the privacy of the users of our websites, including worldacademysport.com (the Website) and those who participate in our courses.
The following statement explains our policy regarding the personal information we collect from you in connection with your use of our Website and participation in courses. References to we, our or us in this privacy policy are to World Academy of Sport Services Ltd.
We are registered in England and Wales under company number 5960091 and our registered office is at C/O Moore Stephens Centurion House, 129 Deansgate, Manchester, United Kingdom, M3 3WR. However, any correspondence for us should not be sent to this address but to the address set out in paragraph 10.
We recommend that you print a copy of this privacy policy for your future reference.
1. PERSONAL INFORMATION
1.1 When you use the Website, in particular if you register an online account with us or apply to participate in one of our courses, you may provide us with personal information about you such as your name, address, nationality, gender, date of birth, telephone numbers (including mobile number) and email address (personal information). We are committed to protecting your privacy, and will only use your personal information in accordance with applicable data protection legislation, including the Data Protection Act 1998 and (once applicable) the General Data Protection Regulation.
1.2 Where you create a user account with us, you will be required to provide some basic data about yourself. This is information that we consider necessary or desirable so that we can properly administer your account and provide the website to you. If you do not agree to us holding this information about you, please do not register.
1.3 If you attend one of our courses in person we may ask you to provide further information about yourself, such as any accessibility requirements you may have. It is your decision as to whether you provide more information to us and you should only provide this information if you are comfortable with us storing it and using it to provide courses, content and information to you as described in this privacy policy. However, please be aware that our ability to provide the course to you may be adversely affected if you do not provide important information about yourself when we request that you do so.
1.4 You are entitled by law to ask for a copy of your personal information at any time. Please contact us using the details in paragraph 10. We may charge you a fee for this which shall not exceed £10. You are entitled to ask us to correct or update your personal information at any time by contacting us at the address above.
2. USES MADE OF THE INFORMATION
2.1 We (and our representatives) may use your personal information for the purposes of:
2.1.1 delivering courses to you (online or in person);
2.1.2 corresponding with you about any enquiry or application that you may send to us;
2.1.3 authorising payments and/or sending a bill to you;
2.1.4 maintaining the account you hold with us;
2.1.5 ensuring that our Website is presented in the most effective manner for you and your computer;
2.1.6 providing you with information, products and/or courses / services that you request from us or which we feel may interest you, or undertaking surveys or market research, where you have consented to be contacted for such a purpose;
2.1.7 notifying you about a change to our Website or courses / services; and
2.1.8 record-keeping and tracking your use of the Website through use of cookies and log files (see paragraphs 5 and 6 below).
2.2 If you do not want us to contact you in the way set out at paragraph 2.1.6 you can 'opt out' by indicating this when submitting email forms on the Website or by contacting us as described in paragraph 10.
2.3 Where we offer an online course, the course may contain an assessment element which provides a score or other feedback as a result of the answers that you submit. The score or feedback may be automatically calculated based on your responses based on pre-programmed assessment criteria.
2.4 By using our Website and submitting personal information, you consent to us using your personal information in the way described in this privacy policy. You have the right to withdraw this consent at any time, which you may do by contacting us as described in paragraph 10. Please note however that the withdrawal of your consent will not affect any use of the data made before you withdrew your consent.
3. DISCLOSURE OF YOUR INFORMATION
You consent to us (and our representatives) disclosing your personal information to third parties:
3.1 in the event that we buy or sell any business or assets, in which case we may disclose your personal data to the prospective buyer or seller of such business or assets;
3.2 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply such other terms as apply to our relationship, or to protect the rights, property, or safety of our customers, ourselves or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; and
3.3 if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Website.
4. RETENTION, UPDATING AND REMOVAL OF YOUR PERSONAL INFORMATION
4.1 Where you provide us with personal information during the course of your usage of the Website, we may retain this information for future use, including:
4.1.1 to speed up your future use of the Website, for example retaining information you submitted during the registration process to avoid you needing to re-enter this if you wish to apply for another course;
4.1.2 for record keeping purposes, such as keeping a record of which courses you have participated in and your performance in those courses;
4.1.3 for exercising our rights, such as seeking payment from you (where applicable); and/or
4.1.4 to provide on-going services.
4.2 The duration for which we retain your personal information will differ depending on the type of information and the reason why it was submitted. However, in some cases personal information may be retained on a long term basis: for example, basic personal information about you will normally be retained for so long as you maintain an account with us, and personal information that we need to retain for legal purposes will normally be retained for at least six years in accordance with usual commercial practice and regulatory requirements.
4.3 You are responsible for ensuring that the personal information that we hold about you is accurate and up-to-date, and you should check it on a regular basis. Much of the personal information that we hold about you can be updated through our Website, and where this personal information changes you can update it yourself. If you are unable to do this however you can contact us using the details in paragraph 10 and, where appropriate, we will update the relevant personal information for you.
4.4 If you wish to close your account with us please contact us. The closure of your account will result in the deletion of some of the personal information that we hold about you, but we may still retain some personal information, for example for record keeping purposes or otherwise in accordance with our terms of use.
4.5 If you are intending to move any of your personal information to another website, please let us know before you close your account so that we can make arrangements to provide you with a copy of your personal information.
4.6 You may in certain circumstances be entitled to request the erasure of personal information that we hold on you. To make a request of this nature, please contact us, providing full details of the personal information you want to be erased and the reason(s) for your request. We will consider all requests upon receipt and confirm to you whether we are able to agree to your request.
4.7 Please be aware that the erasure of personal information that we hold about you may affect our ability to provide the Website and the services associated with it to you and in some cases our acceptance of an erasure request may require the closure of your account, your withdrawal from a course that you have applied for or the cancellation of any certification or accreditation that you have been awarded.
5. COOKIES
5.1 Certain parts of our Website use 'cookies' to keep track of your visit and to help you navigate between sections. A cookie is a small data file that certain websites store on your computer's hard-drive when you visit such websites. Cookies can contain information such as your user ID and the pages you have visited. The only personal information a cookie contains is information that you have personally supplied.
5.2 We use cookies on the Website to enable us to deliver content that is specific to your interests and gives us an idea of which parts of the Website you are visiting and to recognise you when you return to the Website. Reading cookies does not give us access to other data on your computer's hard-drive and our Website will not read cookies created by other websites that you have visited.
5.3 Our Website also uses Google Analytics to capture and analyse site statistics. Google Analytics is a cookie-based analytics program that uses cookies to track website activity. Google Analytics typically collects, at least temporarily, information about your use of our Website, including IP address, network location, hostname, web pages requested, referring web page, browser used and date and time. For more information see Google's privacy policy and Google Analytics terms of service at www.google.com.
5.4 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. If, however, you select this setting you may be unable to access certain parts of the Website. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies when you access the Website.
5.5 Please note providers of third party content may also use cookies over which we have no control.
6. LOG FILES
6.1 In common with most websites, our Website logs various information about visitors, including internet protocol (IP) addresses, browser type, internet service provider (ISP) information, referring / exit pages and date / time stamp.
6.2 We may use this information to analyse trends, administer the Website, track your movement around the Website and gather broad demographic information. However, we do not link this information to personally identifiable information.
7. SECURITY
7.1 The Website has numerous security measures in place to protect the loss, misuse and alteration of information under our control, such as passwords and firewalls. We cannot, however, guarantee that these measures are, or will remain, adequate. We do, however, take data security seriously and will use our reasonable endeavours to protect the integrity of the information you provide.
7.2 If you register to use secured parts of the Website you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities that occur under your password. If you know or suspect that someone else knows your password you should notify us immediately at the address provided in paragraph
10 below. If we have reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account until your identity has been verified and the account has been satisfactorily secured.
7.3 Our Website may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
8. ISSUES AND COMPLAINTS
8.1 In the unlikely event that you have any concerns about how your personal information is being used, please contact us as described in paragraph 10. This includes situations where you want to request the recertification or erasure of your personal information, restrictions to be placed around how we use your personal information, or to object to a particular use.
8.2 If you make a complaint about our handling of your personal information, it will be dealt with in accordance with our complaints handling procedure. In the first instance it will be reviewed by our customer care team who will respond to you within 28 days. If you are dissatisfied with this response you may request that your complaint be escalated, in which case it will be passed to a senior person in our business who will review your complaint and the initial response and provide a further response within 28 days of your request to escalate the matter.
8.3 If we are unable to resolve your complaint, you may make a complaint to the Information Commissioner’s Office. Please see https://ico.org.uk/for-the-public/raising-concerns/ for more information.
9. CHANGES TO THE PRIVACY POLICY
We reserve the right to alter this privacy policy at any time. Such alterations will be posted on the Website by us. It is important that you read any such alterations as and when they are posted on the Website by us and should you object to any alteration, please contact us as described in paragraph 10.
10. CONTACTING US
If you need to contact us about this policy or any matters relating to the personal information we hold on you, you can write to us at World Academy of Sport, 52 Granby Row, Manchester, M1 7AY, United Kingdom or email us at info@worldacademysport.com.
11. FURTHER INFORMATION
11.1 We hope that the contents of this privacy policy address any queries that you may have about the personal information we may hold about you and how we may use it. However, if you do have any further queries, comments or requests, please contact us as described in paragraph 10 above.
11.2 Whilst this privacy policy sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/.
The following statement explains our policy regarding the personal information we collect from you in connection with your use of our Website and participation in courses. References to we, our or us in this privacy policy are to World Academy of Sport Services Ltd.
We are registered in England and Wales under company number 5960091 and our registered office is at C/O Moore Stephens Centurion House, 129 Deansgate, Manchester, United Kingdom, M3 3WR. However, any correspondence for us should not be sent to this address but to the address set out in paragraph 10.
We recommend that you print a copy of this privacy policy for your future reference.
1. PERSONAL INFORMATION
1.1 When you use the Website, in particular if you register an online account with us or apply to participate in one of our courses, you may provide us with personal information about you such as your name, address, nationality, gender, date of birth, telephone numbers (including mobile number) and email address (personal information). We are committed to protecting your privacy, and will only use your personal information in accordance with applicable data protection legislation, including the Data Protection Act 1998 and (once applicable) the General Data Protection Regulation.
1.2 Where you create a user account with us, you will be required to provide some basic data about yourself. This is information that we consider necessary or desirable so that we can properly administer your account and provide the website to you. If you do not agree to us holding this information about you, please do not register.
1.3 If you attend one of our courses in person we may ask you to provide further information about yourself, such as any accessibility requirements you may have. It is your decision as to whether you provide more information to us and you should only provide this information if you are comfortable with us storing it and using it to provide courses, content and information to you as described in this privacy policy. However, please be aware that our ability to provide the course to you may be adversely affected if you do not provide important information about yourself when we request that you do so.
1.4 You are entitled by law to ask for a copy of your personal information at any time. Please contact us using the details in paragraph 10. We may charge you a fee for this which shall not exceed £10. You are entitled to ask us to correct or update your personal information at any time by contacting us at the address above.
2. USES MADE OF THE INFORMATION
2.1 We (and our representatives) may use your personal information for the purposes of:
2.1.1 delivering courses to you (online or in person);
2.1.2 corresponding with you about any enquiry or application that you may send to us;
2.1.3 authorising payments and/or sending a bill to you;
2.1.4 maintaining the account you hold with us;
2.1.5 ensuring that our Website is presented in the most effective manner for you and your computer;
2.1.6 providing you with information, products and/or courses / services that you request from us or which we feel may interest you, or undertaking surveys or market research, where you have consented to be contacted for such a purpose;
2.1.7 notifying you about a change to our Website or courses / services; and
2.1.8 record-keeping and tracking your use of the Website through use of cookies and log files (see paragraphs 5 and 6 below).
2.2 If you do not want us to contact you in the way set out at paragraph 2.1.6 you can 'opt out' by indicating this when submitting email forms on the Website or by contacting us as described in paragraph 10.
2.3 Where we offer an online course, the course may contain an assessment element which provides a score or other feedback as a result of the answers that you submit. The score or feedback may be automatically calculated based on your responses based on pre-programmed assessment criteria.
2.4 By using our Website and submitting personal information, you consent to us using your personal information in the way described in this privacy policy. You have the right to withdraw this consent at any time, which you may do by contacting us as described in paragraph 10. Please note however that the withdrawal of your consent will not affect any use of the data made before you withdrew your consent.
3. DISCLOSURE OF YOUR INFORMATION
You consent to us (and our representatives) disclosing your personal information to third parties:
3.1 in the event that we buy or sell any business or assets, in which case we may disclose your personal data to the prospective buyer or seller of such business or assets;
3.2 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply such other terms as apply to our relationship, or to protect the rights, property, or safety of our customers, ourselves or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; and
3.3 if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Website.
4. RETENTION, UPDATING AND REMOVAL OF YOUR PERSONAL INFORMATION
4.1 Where you provide us with personal information during the course of your usage of the Website, we may retain this information for future use, including:
4.1.1 to speed up your future use of the Website, for example retaining information you submitted during the registration process to avoid you needing to re-enter this if you wish to apply for another course;
4.1.2 for record keeping purposes, such as keeping a record of which courses you have participated in and your performance in those courses;
4.1.3 for exercising our rights, such as seeking payment from you (where applicable); and/or
4.1.4 to provide on-going services.
4.2 The duration for which we retain your personal information will differ depending on the type of information and the reason why it was submitted. However, in some cases personal information may be retained on a long term basis: for example, basic personal information about you will normally be retained for so long as you maintain an account with us, and personal information that we need to retain for legal purposes will normally be retained for at least six years in accordance with usual commercial practice and regulatory requirements.
4.3 You are responsible for ensuring that the personal information that we hold about you is accurate and up-to-date, and you should check it on a regular basis. Much of the personal information that we hold about you can be updated through our Website, and where this personal information changes you can update it yourself. If you are unable to do this however you can contact us using the details in paragraph 10 and, where appropriate, we will update the relevant personal information for you.
4.4 If you wish to close your account with us please contact us. The closure of your account will result in the deletion of some of the personal information that we hold about you, but we may still retain some personal information, for example for record keeping purposes or otherwise in accordance with our terms of use.
4.5 If you are intending to move any of your personal information to another website, please let us know before you close your account so that we can make arrangements to provide you with a copy of your personal information.
4.6 You may in certain circumstances be entitled to request the erasure of personal information that we hold on you. To make a request of this nature, please contact us, providing full details of the personal information you want to be erased and the reason(s) for your request. We will consider all requests upon receipt and confirm to you whether we are able to agree to your request.
4.7 Please be aware that the erasure of personal information that we hold about you may affect our ability to provide the Website and the services associated with it to you and in some cases our acceptance of an erasure request may require the closure of your account, your withdrawal from a course that you have applied for or the cancellation of any certification or accreditation that you have been awarded.
5. COOKIES
5.1 Certain parts of our Website use 'cookies' to keep track of your visit and to help you navigate between sections. A cookie is a small data file that certain websites store on your computer's hard-drive when you visit such websites. Cookies can contain information such as your user ID and the pages you have visited. The only personal information a cookie contains is information that you have personally supplied.
5.2 We use cookies on the Website to enable us to deliver content that is specific to your interests and gives us an idea of which parts of the Website you are visiting and to recognise you when you return to the Website. Reading cookies does not give us access to other data on your computer's hard-drive and our Website will not read cookies created by other websites that you have visited.
5.3 Our Website also uses Google Analytics to capture and analyse site statistics. Google Analytics is a cookie-based analytics program that uses cookies to track website activity. Google Analytics typically collects, at least temporarily, information about your use of our Website, including IP address, network location, hostname, web pages requested, referring web page, browser used and date and time. For more information see Google's privacy policy and Google Analytics terms of service at www.google.com.
5.4 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. If, however, you select this setting you may be unable to access certain parts of the Website. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies when you access the Website.
5.5 Please note providers of third party content may also use cookies over which we have no control.
6. LOG FILES
6.1 In common with most websites, our Website logs various information about visitors, including internet protocol (IP) addresses, browser type, internet service provider (ISP) information, referring / exit pages and date / time stamp.
6.2 We may use this information to analyse trends, administer the Website, track your movement around the Website and gather broad demographic information. However, we do not link this information to personally identifiable information.
7. SECURITY
7.1 The Website has numerous security measures in place to protect the loss, misuse and alteration of information under our control, such as passwords and firewalls. We cannot, however, guarantee that these measures are, or will remain, adequate. We do, however, take data security seriously and will use our reasonable endeavours to protect the integrity of the information you provide.
7.2 If you register to use secured parts of the Website you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities that occur under your password. If you know or suspect that someone else knows your password you should notify us immediately at the address provided in paragraph
10 below. If we have reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account until your identity has been verified and the account has been satisfactorily secured.
7.3 Our Website may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
8. ISSUES AND COMPLAINTS
8.1 In the unlikely event that you have any concerns about how your personal information is being used, please contact us as described in paragraph 10. This includes situations where you want to request the recertification or erasure of your personal information, restrictions to be placed around how we use your personal information, or to object to a particular use.
8.2 If you make a complaint about our handling of your personal information, it will be dealt with in accordance with our complaints handling procedure. In the first instance it will be reviewed by our customer care team who will respond to you within 28 days. If you are dissatisfied with this response you may request that your complaint be escalated, in which case it will be passed to a senior person in our business who will review your complaint and the initial response and provide a further response within 28 days of your request to escalate the matter.
8.3 If we are unable to resolve your complaint, you may make a complaint to the Information Commissioner’s Office. Please see https://ico.org.uk/for-the-public/raising-concerns/ for more information.
9. CHANGES TO THE PRIVACY POLICY
We reserve the right to alter this privacy policy at any time. Such alterations will be posted on the Website by us. It is important that you read any such alterations as and when they are posted on the Website by us and should you object to any alteration, please contact us as described in paragraph 10.
10. CONTACTING US
If you need to contact us about this policy or any matters relating to the personal information we hold on you, you can write to us at World Academy of Sport, 52 Granby Row, Manchester, M1 7AY, United Kingdom or email us at info@worldacademysport.com.
11. FURTHER INFORMATION
11.1 We hope that the contents of this privacy policy address any queries that you may have about the personal information we may hold about you and how we may use it. However, if you do have any further queries, comments or requests, please contact us as described in paragraph 10 above.
11.2 Whilst this privacy policy sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/.
Censeo Learning Systems
Censeo
Unit 10, 3 Bromham Place
Richmond
3121
Victoria, Australia
Censeo
iLife Centre
Route Suisse 8A
1163 Etoy
Switzerland
Censeo
Stanlo House
52 Granby Row
Manchester
M1 7AY
UK
Our infrastructure is diverse and we like to be inclusive so there’s very few things that we shy away from. If there’s learning at its core we’re will to give it a go with you so get in contact to have a chat about your wildest or even simplest of needs.
Other
Mass Engagement
Teaching through real case studies; the approach made famous by Harvard. We respect that and have full time case writers to really dig into a topic to find the nuggets of gold which take learning to new found realities customised specifically to your needs.
There’s very few better ways to learn than having an experience. We’re also experts in maximising learning opportunities whilst out and about, not just leaving people to their own devises whilst on site. From courtier groups of a handful of people right through to complex observation programmes with thousands of participants and hundreds of sessions to see learn from behind-the-scenes we’ve done and seen it all! Ask us how we can maximise your next site visit or study tour.
We’re just as excited as you are about the ease of video production and distribution nowadays. Why, because its such a great learning tool! We can produce everything from short promos right through to mini-documentaries and its all to support learning throughout your company. As much as we call them educational videos we think we should take a bit of shot at the next Oscars with some of them!!
People sometimes shudder when they think of mixing academia with industry learning. We certainly don’t and have partnered with some of the biggest and best universities around the world along with the most nimble and industry aligned to develop various academic programmes where required.
Quite often our partners and clients need to be more outwardly focussed rather than developing learning for their internal purposes. This is where things get really large scale and you guessed it, we’re all for that as well! We call this [‘Get Into…’ Mass Engagement] programmes. This could be anything from implementing global sport programmes through to skills development of broad communities so let your imagination run wild and we’ll be keen to bring your vision to life with you.
Our accreditation and certification processes are distinct but both approaches are backed by robust quality assurance standards. We know that just teaching people often isn’t enough and hence we’re experts in designing, implementing, operating and advising on global certification and accreditation standards. It might be we implement, partner or support the establishment of these standards in various organisations or companies in alignment with national training frameworks where appropriate.
Big, small, complex or simple, we are able to examine your context and identify innovative ways to align your strategic business drivers with your operational imperatives. Our consultancy looks to identify ways to activate new revenues or maximise existing revenues through engaging with people.
Our approach to Learning Pathways (LPs) takes this to a whole new level. From designing simple LPs through to certification pathways and the most complex cross functional and multistakeholder project LPs our approach knows no bounds. We consider everyone from front line workers right through to the c suite where everyone benefits from this integrated approach
We all know what online learning (or e-learning) is. We can take this as far as you need all the way from getting on with it yourself with our DIY drag & drop course builder in our platform right through to our expansive consultancy and advice in the area or outsourcing the whole lot to us!
Train the Trainer is well documented and applied across companies and organisations. We ensure your business policies and certification processes are fit for global roll out of this area. As the name suggests we ensure your teams are developed not just trained.
Not just for executives, this approach identifies your business issues and facilitates a learning process to explore creative ways of addressing such issues. A strong focus on design and development highlight the best learning tools to implement which may range from group work, individual reflection, scenario planning, case materials and many other options.
Online Learning
Academic Programmes
Educational Videos
Observation & Experience
Case Studies
Certification & Accreditation
Consultancy
Learning
Pathways
People Development
Executive Education
Censeo Learning Services Core Methodologies
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